Returns & Exchanges
At Potgang, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log in to our returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing